Refund and Returns Policy
Sales conditions
Here you can familiarize yourself with the sales conditions of Elease Store that apply when you shop in our online store, www.eleasestore.com. These conditions apply if you are a customer as a private person.
01 – Use
These sales conditions always apply when you as a consumer shop at www.eleasestore.com (hereinafter “the website”).
As part of the website, Elease Store operates the “Marketplace”, which is a trading platform where you as a consumer can purchase goods directly from Elease Store.
These terms and conditions of sale, together with the order confirmation, form the entire contractual basis for your purchase.
The entire agreement and other information on the website is only available in Norwegian and English. You must be 18 years of age to shop on the website.
Note that the Elease Store online store.
When you order goods via the Elease Store online store (www.eleasestore.com), you confirm that you are not buying goods as a trader or for resale.
02 – Parties
“Seller” is: Elease Store.
Contact details for the Elease Store appear below.
Information about Elease Store:
Blindernveien 6b, 0361 Oslo
Email: [email protected].
04 – Shop in the online store
Here we have described the purchase process so that you can always feel safe when shopping online.
Select the desired product
add to cart
Select shipment and payment method
Any registration of a customer profile at Elease Store
Control of the order
Confirm your order and acceptance of the terms of sale
Receive order confirmation
05 – Your order
Please note that the submission of the order is not a legally binding agreement. A binding agreement is only entered into between you and Elease Store. When you have received one or more binding order confirmations from Elease Store.
Your order
When we receive your order, we will confirm the order and automatically send you an order confirmation to the email address you have provided. Read the order confirmation carefully when you receive it and check whether the order confirmation is in accordance with the order.
Deviations between your order and the order confirmation are considered a new offer from us, which you can accept or decline. If you have ordered more than one product, you may receive the products in separate shipments.
We reserve the right to cancel your order or part of it if the product is sold out. In the event of sold-out situations, you will be notified of this, possibly together with information about what we can offer instead. You will have the option to accept our new offer with the changes we specify in relation to your order, or cancel the order. Furthermore, reservations are made regarding the cancellation of orders intended for resale.
If there has been a writing or printing error of a significant size on the part of the Seller, in advertisements etc. and/or in the online shop which is greater than 15% of the normal retail price, the Seller can unilaterally change, delete or reject orders. This applies even if the customer has received an order confirmation or similar. We also reserve the right to cancel your order, as well as not maintain our customer guarantees as a result of force majeure. This exists if it is not possible to fulfill the terms of the agreement. This may be due to extraordinary circumstances and events that Elease Store could not have foreseen such as war, extraordinary natural events, fire, strikes and pandemics.
We have the opportunity to make changes until the item is sent from our warehouse. If the item has been sent from our warehouse, you must use your right of withdrawal.
You can read more about your order at eleasestore.com. If you want to contact us, you can contact the Elease Store customer support at [email protected]
06 – Payment
When you shop at eleasestore.com, it is Elease Store that handles the payment. For questions about payment, you can contact the Elease Store customer Support at [email protected]
All prices include VAT. The order summary will include all expenses associated with the item such as expenses for postage, shipping, packaging, etc.
As a means of payment, you can choose from among the payment methods we offer in the purchase process. To minimize the risk of unauthorized access, your payment card details are encrypted. Once we have received your order, we make a reservation on your payment method to ensure that there are sufficient funds to cover the purchase price and complete the transaction. If a reservation cannot be made, we reserve the right to cancel the order. You will receive information about such possible cancellation.
If you use a payment card, PayPal or direct debit as a payment method, you will be charged when we confirm your order and delivery has been initiated with us. This also applies when pre-ordering products that become available in time or have an unconfirmed delivery date.
If in the purchase process you choose to save the card number for future purchases, your payment details will be stored encrypted and secure with our payment intermediary and can be used to carry out future transactions. Consent to this is obtained from you during the purchase process. A stored card number can be easily deleted during the purchase process (and on my profile – later).
Klarna Invoice as a payment method is only available to private individuals, and cannot be issued to companies regardless of their form of business.
If you choose invoice, this will be sent per e-mail from Klarna at the same time as we send your order, and with the due date as indicated during the purchase process. No additional fees apply for purchases against invoice. Please note that you must always state your full social security number for purchases with Klarna Invoice. Klarna will make an assessment to determine whether you can shop for the selected amount. In this assessment, Klarna mainly looks at three things: your previous payment history with them, how much you want to shop and external information that Klarna obtains from a credit reporting agency (reciprocal letter is sent when information is obtained from a credit reporting agency). It is therefore a combination of several different factors that determine whether the purchase goes through. Should the purchase not go through with an invoice, you can complete the order with another payment method we offer. If you have any questions about the assessment, please contact Klarna on 21 01 89 91, Mon-Fri between 08.00-17.00.
If you receive an offer for financing as a payment method, a contract with terms and conditions will be signed electronically by you during the payment process. This is an agreement between you and our financing partner. The account holder agrees that the account is charged with interest on the outstanding amount at any time, and that these are costs that come in addition to what is shown in the online store’s order overview. In the event of non-payment, the account is charged with late payment interest in accordance with Act on interest in case of late payment, etc. of 17.12.76 no. 100. Fees are charged in accordance with the debt collection act of 13.05.88 no. 26.
For subscription purchases where an agreed sum is to be withdrawn, for example monthly, your payment details will be stored encrypted and secure with our payment intermediary and can be used by our supplier to complete the transaction. Consent to this is also obtained from you during the purchase process.
07 Delivery and delay
Delivery
Delivery of the products takes place in the manner indicated on the order confirmation. We bear the risk for the products until they are taken over by you, i.e. when you have received the products in your possession.
For home delivery with carry-on, please bear in mind that you yourself are responsible for making sure that it is possible to transport the products into your home. For home delivery, you must be there to receive the goods and we can require identification before handing over the goods.
If you have ordered products to be brought in, consider that you yourself are responsible for protecting floors, walls, etc. On the basis of HSE requirements, our carriers are required to keep approved protective equipment such as footwear on.
Delivery has occurred once the Purchaser or his/ her representative has taken possession of the item.
If the delivery time is not stated in the ordering solution, the Seller shall deliver the good to the Purchaser within a reasonable time frame and no later than 30 days after the order is placed by the customer. The good shall be delivered to the Purchaser unless other, special arrangements are made between the parties.
Cancellation of delivery
Cancellation of the drive home must be made no later than two working days before the agreed time. If delivery cannot be carried out because there are obstacles in the place of residence, or if the cancellation is made too late, we reserve the right not to refund the shipping cost.
If the delivery of the products is delayed, we will give you information as soon as we are aware of it, together with information about, and possibly when, delivery can take place, or whether the product(s) are sold out. We give you the choice between maintaining the order, setting a new delivery date or canceling the order with a refund of the amount paid.
08 – Right of withdrawal
14 day right of withdrawal
The Right of Cancellation Act gives you the right to cancel your purchase. The right of withdrawal applies to goods and certain services. The right of withdrawal requires that you notify the seller within 14 days of receiving the delivery at the latest that you want to use the right of withdrawal, primarily by using the right of withdrawal form received, or in writing by letter, e-mail, SMS with reference to the order number.
If you have not received a right of withdrawal form either in the order confirmation or upon delivery of the products, this period is extended to twelve months after the goods have been received.
In order for the right of withdrawal to be exercised, the product must be delivered to us in approximately the same quantity and condition as you received it. All products must be returned to the seller within a reasonable time. Any return shipping must be paid for by you.
The seller is obliged to refund only what you have paid for your order. Repayment must take place within fourteen days after the seller receives the product from you or a collection note or the product is made available to the seller.
The product is sent back to us (with tracking number), if possible in the original packaging, together with the right of withdrawal form (which is attached to the order confirmation you received by e-mail). The form can be downloaded here.
When purchasing from the Elease Store, the item can be returned to our returns centre:
Elease Store
Blindernveien 6b
0361 Oslo
Exemption from right of withdrawal
The buyer cannot regret the purchase of goods that deteriorate quickly, goods that by their nature cannot be returned, renewed product’s or sound and image recordings (including CDs, DVDs) or computer programs where the seal has been broken.
09 – Right of return in connection with an open purchase
For purchases where Elease Store is the seller, a 14-day right of return is offered on products with the restrictions that follow from the Elease Store 100% satisfaction guarantee. The product must be in the same condition as when it was purchased. Unfortunately, we have to reject products that show signs of extensive use or have visible damage/scratches. The product must be cleaned. We encourage our customers to take care of the original packaging.
There are some exceptions: Mobile phones with and without a subscription, products with a subscription, software, games and films with broken packaging, as well as Epoq kitchens, specially ordered kitchen parts and renewed products. Hygiene products; dental care products, skin and body care products, earplugs / in-ear headphones and the like.
Return of goods in connection with open purchase
Can the item be returned to our Warehouse:
Elease Store
Blinderveien 6B
0361 Oslo
The order is credited and you will be paid whatever you have paid.
10 – Complaints
After you have received the products, we recommend that you check as soon as possible whether the delivery is in accordance with the order confirmation, whether the products have been damaged during transport, or whether the products are otherwise faulty or missing.
If the products are faulty or missing, you can, depending on the circumstances, demand rectification of the fault, redelivery, price reduction, compensation or cancellation of the purchase. The seller can demand to repair the item if it is impossible to obtain a new one, for example if the item is no longer produced, or if it entails an unreasonable cost. Notification of errors and defects in the products can be conveyed to us orally or in writing. This must be done within a reasonable time after you discovered the error or deficiency. You still always have at least a two-month complaint deadline. For reasons of proof, we recommend that the complaint be sent to us in writing.
The right to advertise applies for two years after you have taken over the product. Complaints must be directed to the seller of the product in question, i.e. Elease Store.
11 – Privacy
Privacy statement for Elease Store can be read here
Disputes
The parties shall attempt to resolve any disputes amicably. If this is not successful, you can bring the matter before the Consumer Council near where you live. Party to the case is the Seller, i.e. Elease Store. All disputes must be resolved according to Norwegian law. If the case is brought before the courts, it must be decided in your (the buyer’s) jurisdiction.
The European Commission’s complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant if you are a consumer living in another EU country.
The complaint is filed here – http://ec.europa.eu/odr
13 – Change of terms
Should we change our terms, consent and policies, and this has a significant impact on you and your purchased services, we will inform you by email. You can always see the current terms and conditions on our website.
